Shipping Policy
Shipping Information
Shipping Charges:
We offer free shipping on all orders, ensuring that there are no hidden fees at checkout.
Shipping Limitation:
Currently, we ship to the United States and the United Kingdom.
Order Confirmation:
After your order is confirmed, you’ll receive a confirmation email. Order processing will begin once we receive payment confirmation. If you need to modify or cancel your order, please contact us via our Contact Us page within 12 hours of placing your order.
Order Cutoff Time:
Our order cutoff time is 8:00 PM (GMT-08:00), Pacific Standard Time (Los Angeles). Any orders placed after this time will be processed the next business day.
Order Handling Time:
Orders are processed within 1-2 business days (Monday to Friday).
Transit Time:
- Standard shipping typically takes 3-5 business days (Monday to Friday) for both the USA and UK.
Total Delivery Time:
Based on your location, you can expect your order to be delivered within 4-7 business days. This includes both handling and transit time.
Tracking Number:
Once your order ships, we will send you a tracking number via email. You can track your order through our website or using the carrier’s tracking system. Please note that occasional delays may occur due to unforeseen circumstances such as postal delays or customs inspections.
Lost in Mail:
We use insured shipping for all orders to prevent lost packages. If your package is lost, held at customs, or delayed in transit, we’ve got you covered! As our packages are insured, we will send a replacement package with priority shipping and full tracking (if available). For more details, please refer to our Refund and Return Policy for any applicable situations.
Shipping to P.O. Boxes:
Some carriers have restrictions on shipping to P.O. Boxes. If one of the carriers you selected has such a limitation, please review their policy and inform us accordingly.
Customs Fees and Import Taxes:
All prices are listed in USD for U.S. customers and GBP for UK customers. We cover all taxes included in the price. However, you may be required to pay additional duties and taxes upon receiving your order. These charges are determined by your local customs office. The payment of these fees is the responsibility of the customer, and we are not liable for any delays caused by customs procedures. Please contact your local customs office for more information.
Extended Delays:
In rare instances, delivery may take longer than expected. If this happens, please reach out to us, and we will do our best to assist you with any issues that are within our control.
Contact Information
If you have any questions or need assistance, please visit our FAQ or Contact Us page for further details. For additional support, feel free to contact us:
Business Name: Digibone
Email: contact@digibone.com
Address: 1406 Mopsick Ave, Linden, NJ 07036, USA
Phone Number: +1 (548) 919-8114
