Refund Policy

Return & Exchange Policy for United States and United Kingdom Customers

At DigiBone, we are committed to ensuring you are completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a comprehensive return and exchange policy to make your shopping experience as hassle-free as possible.

Eligibility for Returns & Exchanges

• Return Window:
  You can return any product within 30 days from the date of your purchase. If you are not satisfied with your item, simply reach out to us within this time frame for a return or exchange.
• Product Condition:
  All returned products must be in new, unused condition. This means that the item should not show any signs of wear, damage, or alterations. Products must also be in their original packaging, with all tags, manuals, and accessories included.
• Eligible Products:
  We accept returns for both defective and non-defective products. If you receive a damaged or faulty item, please contact us immediately for a resolution.

Return Process

• How to Initiate a Return: To begin the return process, please contact our customer service team through the contact form on our website or by emailing us directly. Our team will guide you through the return process.
• Return Shipping: You do not need to worry about the return shipping fees! A pre-paid return label will be included in your package at the time of purchase. Simply use this label to send the product back to us via mail. Returns made through this method are completely free of charge to you.
• Return Method: Returns must be made by mail. Please ensure that the returned product is securely packaged and that the return label is properly attached. We recommend using a trackable mail service to ensure the safe return of the item.
• Return Address:
• Please send your returns to the following address:
• DigiBone Returns 1406 Mopsick Ave, Linden, NJ 07036, USA
• Restocking Fees: We do not charge any restocking fees on returned products. You will receive a full refund (excluding shipping costs if applicable) for the returned item.

Exchanges

• Exchanging a Product: If you’d like to exchange your item for a different product, size, or color, you may do so within the 30-day return window. Simply contact us and specify the product you would like to exchange for, and we will assist you in processing the exchange.
• Exchanges for Defective Products: If you have received a defective product, we will cover the return shipping costs and send a replacement at no additional charge.

Refunds

• Refund Processing Time: Once your returned item is received and inspected, we will process your refund within 7 business days. The refund will be issued to the original payment method used at the time of purchase.
• Refund for Non-Defective Products: If the product is returned in new and unused condition and within the return window, you will receive a full refund. Please note that shipping fees are non-refundable unless the product is defective or we made an error in your order.
• Refund for Defective Products: If the product is defective or damaged upon arrival, we will issue a full refund or send a replacement, depending on your preference. Return shipping for defective items is fully covered by us.

International Returns (For Customers in the United States & United Kingdom)

• We accept returns from both the United States and the United Kingdom. The return process remains the same for both countries, and we will provide you with a pre-paid return label for free shipping within the return window.

Additional Information

• Non-returnable Products: Certain products may not be eligible for returns or exchanges, including products that have been used, altered, or damaged by the customer. For hygiene reasons, items like undergarments or certain accessories may not be returnable. Please contact customer service for clarification if you are unsure about a specific item.
• Late Returns: Returns made outside the 30-day window will not be accepted unless the item is defective. Please ensure that you initiate returns within the specified time frame to guarantee eligibility for a refund or exchange.

Contact Us

If you have any questions or need assistance with your return or exchange, please do not hesitate to contact our customer service team. We are here to help!

Contact Information

If you have any questions or need assistance, please visit our FAQ page or Contact Us page for more details. For additional support, feel free to contact us:

Business Name: Digibone
Email: contact@digibone.com
Address: 1406 Mopsick Ave, Linden, NJ 07036, USA
Phone Number: +1 (548) 919-8114