Frequently Asked Questions (FAQs)
- What products do you sell?
At Digibone, we specialize in high-quality water bottles and mugs, designed to keep your drinks at the ideal temperature. Our products are durable, stylish, and perfect for both on-the-go hydration and relaxing moments at home. - How do I place an order?
Placing an order is easy! Browse our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. Enter your shipping and payment information, and your order will be processed immediately. - What payment methods do you accept?
We offer a variety of secure payment methods for your convenience, including:
- Shop Pay
- Mastercard
- Maestro
- Visa
- American Express
- Discover
- Google Pay
- Apple Pay
- How do I track my order?
Once your order is shipped, we’ll send you an email with tracking details. Use the tracking number provided to monitor the progress of your shipment. - Do you offer international shipping?
At this time, we offer shipping within the United States and United Kingdom. We’re working on expanding our shipping options to more regions, so stay tuned for future updates! - Can I cancel or modify my order?
We process orders quickly, so cancellations or modifications must be made shortly after placing your order. Contact our customer support team at contact@digibone.com as soon as possible, and we’ll assist you as best as we can. - How long will it take to receive my order?
Orders are typically processed and shipped within 1-2 business days. Delivery times depend on your location, but most orders arrive within 3-7 business days. - What should I do if I received a damaged item?
If you receive a damaged item, please reach out to us immediately at contact@digibone.com with your order number and photos of the damaged product. We’ll work with you to resolve the issue as quickly as possible. - Can I return my item?
We want you to be completely satisfied with your purchase! If you’re not happy with your product, we offer a 30-day return policy. Please refer to our Refund & Return Policy page for full details. - Do you offer gift cards?
At the moment, we do not offer gift cards, but we plan to expand our offerings in the future, so check back with us! - How can I contact customer support?
You can contact our customer support team via email at contact@digibone.com. We’re here to help and will respond as quickly as possible.
